Dispatchers, Except Police, Fire, and Ambulance:

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Also includes

About the Job

Indiana Average Salary $39,590.00
Average Time to Fill 0 days
Typical Education Post-secondary certificate or some college courses
Typical Experience None
10 Year Projected Openings (2016-2026) 4,166
10 Year Expected Percentage Change (2016-2026) -0.14 %

For more information on the new projection methodology, visit Hoosiers by the Numbers .

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Skills Profile

Essential (Soft) Skills

Essential Skills to Employers

Attention to Detail
Information Gathering
Written Communication
Work Ethic
Oral Communication
Following Directions
Critical Thinking
Technology and Tool Usage
Stress Management
Intellectual Risk-taking
Conflict Management

Top Job Duties and Responsibilities

Monitor Processes, Materials, or Surroundings

Monitor public transportation and transit systems operation
Monitor client progress
Monitor alarm systems to detect fires or other emergencies
Monitor atmospheric or meteorological conditions

Communicating with Supervisors, Peers, or Subordinates

Communicate details in protective services settings
Relay information between personnel
Report maintenance or equipment problems to appropriate personnel
Observe signals from other crewmembers

Making Decisions and Solving Problems

Employ aviation emergency procedures
Correct grammar, punctuation, or spelling in written materials
Determine response needed to dispatch emergency assistance

Performing General Physical Activities

Rescue people or animals from dangerous or hazardous situations
Maintain public order or security
Identify public safety hazards

Controlling Machines and Processes

Operate radio transmitter, receiver, or auxiliary equipment
Operate communications equipment or systems
Operate law enforcement, fire, or emergency-related telecommunication equipment

Guiding, Directing, and Motivating Subordinates

Oversee activities related to dispatching, routing, or tracking transportation vehicles
Coordinate operational activities
Direct fire line activities during forest fire

Assisting and Caring for Others

Perform emergency medical procedures
Conduct individual, group, or family interventions
Administer first aid

Getting Information

Search files, databases or reference materials to obtain needed information
Obtain flight information from dispatcher
Review maps to determine location or routes

Documenting/Recording Information

Manage law enforcement or security-related records or files
Maintain call records
Maintain telephone logs

Real-Time Job Posting Statistics

Booster Skills & Certifications

Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.

Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.

Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.

Skill or Certification Certi - fication Hard to Fill Expensive to Fill
Computer-Aided Dispatch (CAD)
Project Management

Department of Workforce Development Resources