Customer Service Representatives: 
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Also includes
About the Job
| Primary Industry | Business Management and Administration |
| Indiana Average Salary | $44,907.00 |
| Average Time to Fill | 39 days |
| Typical Education | Post-secondary certificate or some college courses |
| Typical Experience | Over 1 year, up to and including 2 years |
| Current Openings | |
| 2 Year Projected Openings (2016-2018) | 16,261 |
| 2 Year Expected Percentage Change (2016-2018) | 1.83 % |
| 10 Year Projected Openings (2016-2026) | 71,161 |
| 10 Year Expected Percentage Change (2016-2026) | -3.18 % |
For more information on the new projection methodology, visit Hoosiers by the Numbers .
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Skills Profile
Essential (Soft) Skills
Essential Skills to Employers
Oral Communication
Resource Allocation
Professionalism
Written Communication
Integrity
Critical Thinking
Decision-making
Customer Service
Attention to Detail
Following Directions
Information Gathering
Conflict Management
Organization
Leadership
Time Management
Numerical and Arithmetic Application
Teamwork
Work Ethic
Resource Allocation
Professionalism
Written Communication
Integrity
Critical Thinking
Decision-making
Customer Service
Attention to Detail
Following Directions
Information Gathering
Conflict Management
Organization
Leadership
Time Management
Numerical and Arithmetic Application
Teamwork
Work Ethic
Top Job Duties and Responsibilities
Performing Administrative Activities
Dictate correspondence to be recorded
Take messages, notes, shorthand, and dictation
Manage insurance claims
Transcribe spoken or written information
Answer questions from customers or the public
Process orders for merchandise, supplies, or services
Execute sales or other financial transactions
Process returned merchandise
Rent items to customer
Process account invoices
Process credit transaction
Provide Notary service
Provide clerical assistance to customers or patients
Take messages, notes, shorthand, and dictation
Manage insurance claims
Transcribe spoken or written information
Answer questions from customers or the public
Process orders for merchandise, supplies, or services
Execute sales or other financial transactions
Process returned merchandise
Rent items to customer
Process account invoices
Process credit transaction
Provide Notary service
Provide clerical assistance to customers or patients
Performing for or Working Directly with the Public
Perform sales calls to solicit new business
Sell products or services
Sell services
Resolve customer or public complaints or problems
Take complaints by phone, email, or in person
Respond to customer problems or complaints
Provide direct sales related customer service
Provide personal services
Solicit orders from established or new customers
Take customer orders
Provide assistance or direction to customers
Sell products or services
Sell services
Resolve customer or public complaints or problems
Take complaints by phone, email, or in person
Respond to customer problems or complaints
Provide direct sales related customer service
Provide personal services
Solicit orders from established or new customers
Take customer orders
Provide assistance or direction to customers
Getting Information
Investigate insurance claims
Investigate customer complaints
Gather customer or product information to determine customer needs
Determine customer needs
Investigate complaints, disturbances, or violations
Review customer instructions
Analyze legal questions
Investigate customer complaints
Gather customer or product information to determine customer needs
Determine customer needs
Investigate complaints, disturbances, or violations
Review customer instructions
Analyze legal questions
Documenting/Recording Information
Prepare records of customer charges
Prepare financial reports
Maintain records of sales or other business transactions
Maintain customer and account records
Prepare billing statements
Prepare documentation for contracts, transactions, or regulatory compliance
Maintain telephone logs
Prepare financial reports
Maintain records of sales or other business transactions
Maintain customer and account records
Prepare billing statements
Prepare documentation for contracts, transactions, or regulatory compliance
Maintain telephone logs
Evaluating Information to Determine Compliance with Standards
Verify completeness or accuracy of data
Review data on insurance applications or policies
Verify investigative information
Verify information for credit investigations
Detect discrepancies in records or reports
Review data on insurance applications or policies
Verify investigative information
Verify information for credit investigations
Detect discrepancies in records or reports
Analyzing Data or Information
Analyze credit information
Examine financial documents to identify or verify concerns
Analyze current and historical utility costs
Analyze financial data or information
Review customer records
Examine financial documents to identify or verify concerns
Analyze current and historical utility costs
Analyze financial data or information
Review customer records
Real-Time Job Posting Statistics
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Booster Skills & Certifications
Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.
Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.
Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.
| Skill or Certification | Certi - fication | Certification | Hard to Fill | Expensive to Fill |
|---|---|---|---|---|
| Product Sales | ||||
| Processing Item Returns | ||||
| Predictive / Preventative Maintenance | ||||
| Sales | ||||
| Facility Maintenance | ||||
| Customer Contact | ||||
| Oracle | ||||
| Automotive Services Industry Knowledge |
