First-Line Supervisors of Personal Service Workers:

Supervise and coordinate activities of personal service workers.

Also includes

About the Job

Indiana Average Salary $37,110.00
Average Time to Fill 46 days
Typical Education Post-secondary certificate or some college courses
Typical Experience Over 2 years, up to and including 4 years
10 Year Projected Openings (2016-2026) 4,396
10 Year Expected Percentage Change (2016-2026) 25.27 %

For more information on the new projection methodology, visit Hoosiers by the Numbers .

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Skills Profile

Essential (Soft) Skills

Essential Skills to Employers

Attention to Detail
Information Gathering
Critical Thinking
Oral Communication
Resource Management
Customer Service
Technology and Tool Usage
Written Communication
Following Directions
Work Ethic
Time Management

Top Job Duties and Responsibilities

Making Decisions and Solving Problems

Implement company or staff policies
Discharge workers using employee dismissal guidelines
Recommend personnel actions such as promotions, transfers, and dismissals
Terminate personnel or staff employment
Terminate contractor employment
Implement employee bargaining agreements
Align employee skills and interests with job performance objectives
Develop personnel performance objectives
Implement freight shipping or storage procedures
Follow installation, maintenance, or repair safety procedures and regulations
Determine program eligibility
Solve workplace administrative problems
Resolve operational shipping or transportation issues
Discipline staff for infractions of rules or regulations
Implement employee compensation and benefit plans
Detonate blasting charges for construction or extraction work
Charge blasting holes with explosives
Resolve personnel problems
Follow recipe instructions
Determine service or repair needs for light mechanical equipment
Diagnose mechanical problems in machinery or equipment
Execute employee bargaining agreements
Route freight shipments
Modify administrative work procedures, processes, or plans
Diagnose malfunctioning vehicle systems based on inspection or test results
Diagnose electrical or electronic systems or equipment
Diagnose refrigeration problems
Diagnose engine problems using diagnostic equipment
Modify food service work procedures, processes, or plans
Authorize construction activities
Determine administrative policies or standards
Determine project implementation methods and procedures
Identify best itinerary based on knowledge of routes
Select media advertising services
Determine food or beverage costs

Guiding, Directing, and Motivating Subordinates

Coordinate operational activities
Assign work to staff or employees
Manage food or beverage preparation
Set goals for workers or staff
Oversee activities related to dispatching, routing, or tracking transportation vehicles
Supervise clerical or administrative personnel
Coordinate activities of food service staff
Supervise service workers
Manage food or beverage service
Manage promotional, sales, or marketing plans
Supervise maintenance workers
Direct material handling or moving activities
Direct passenger or freight transport activities
Manage industrial production activities or processes
Delegate administrative support activities
Manage financial activities of the organization
Supervise psychological, social services, or mental health personnel
Supervise workers providing client or patient services
Oversee sales campaigns or programs
Direct treatment programs
Generate work orders
Manage site preservation plan
Manage building maintenance projects
Supervise sales or sales support personnel
Oversee marine cargo handling
Supervise restaurant or lodging personnel
Supervise construction related personnel or contractors
Supervise transportation, shipping, or material moving personnel
Supervise public, community, or governmental services personnel
Coordinate production maintenance activities
Manage individual and organizational contracts
Oversee testing or construction of prototype
Coordinate shipping activities with external parties
Supervise technical personnel
Perform human resources activities
Coordinate timing of food production activities
Manage food service or production operations
Direct construction activities
Direct construction or extraction personnel
Direct construction of mine shafts or tunnels
Direct natural resources extraction or mining projects
Take responsibility for safety of group
Manage handling of hazardous, toxic, or non-compliant materials

Monitoring and Controlling Resources

Manage allocation or utilization of material resources
Manage inventories or supplies
Inventory stock to ensure adequate supplies
Requisition stock, materials, supplies, or equipment
Maintain inventory of office supplies
Order supplies, materials, or equipment
Maintain inventory of office equipment or furniture
Monitor inventories of products or materials
Maintain supply or equipment inventories
Maintain parts or equipment inventory
Maintain food, beverage, or equipment inventories
Manage inventories of organizational resources
Manage organizational or operational finances
Develop operational budgets
Maintain inventory records
Purchase materials, equipment, or other resources
Manage program or project budgets
Replenish supplies of food, tableware, or linen
Purchase furnishings, artworks, or accessories
Purchase office equipment or furniture
Purchase food or beverages
Purchase house keeping or cleaning supplies or equipment
Maintain travel expense accounts
Purchase stocks of merchandise or supplies
Examine expenditures to ensure activities are within budget
Acquire supplies or equipment
Issue supplies, materials, or equipment
Distribute sales proceeds or commissions

Training and Teaching Others

Orient new employees
Train service staff
Prepare operational reports or presentations
Train office, administrative, or clerical personnel
Train food preparation or food service personnel
Train installation, maintenance, or repair personnel
Demonstrate physical activities
Train sales personnel
Demonstrate construction procedures to teach new skills
Train construction or extraction personnel
Plan learning activities for improving social behavior
Train transportation or material moving personnel
Prepare public, community, or governmental service reports
Train others in the use of personal services related equipment
Instruct customers in product installation, use, or repair
Plan esteem building activities for children
Update knowledge of formal and informal learning activities
Prepare installation, repair, or maintenance reports
Train others in the use of food preparation or services related equipment
Train others in the use of installation, maintenance, or repair related equipment
Train others in the use of sales related equipment
Train others in the use of office, administrative, or clerical equipment
Train others in the use of construction or extraction related equipment
Train others in the use of transportation, shipping, or material moving equipment
Instruct participants in recreational or fitness activities
Teach health or hygiene practices
Teach life skills or strategies to clients or their families
Teach food or nutrition principles
Organize training procedure manuals
Provide nutritional instruction to individuals or families
Teach work related or interest-based courses
Teach sports rules or techniques
Establish educational, instructional, or training policies, procedures, or standards

Monitor Processes, Materials, or Surroundings

Monitor performance of others
Monitor repairs or maintenance to enforce standards
Monitor transportation operations to ensure compliance with regulations or standards
Monitor food services operations to ensure procedures are followed
Monitor lodging or dining facility operations
Track production costs
Observe actions of participants
Monitor construction operations
Monitor client progress
Monitor merchandise purchases
Ensure conformance to building regulations
Monitor loading processes to ensure procedural compliance
Maintain confidentiality of data
Monitor recreational or entertainment facility operations
Monitor training costs
Monitor quality of patron experience
Maintain consistent production quality
Monitor contract performance
Track sales activity or trends
Monitor electrical or mechanical equipment operation to detect problems
Detect installation, maintenance, or repair concerns by listening for abnormalities
Manage security for visitors or employees
Monitor children to detect signs of ill health or emotional disturbance
Monitor operation of drilling equipment
Monitor work areas and activities to ensure compliance with safety procedures
Maintain safe environment for children

Judging the Qualities of Things, Services, or People

Judge quality of services
Evaluate employee performance
Evaluate office operations
Evaluate information from employment interviews
Evaluate the effectiveness of counseling or educational programs
Inspect account books or systems for efficiency, effectiveness, or acceptability
Evaluate contract personnel performance
Evaluate applicant skill and ability levels
Determine social service program status
Evaluate advertising promotions
Conduct production reviews
Evaluate new construction industry practices
Evaluate projects to determine compliance with technical specifications
Conduct program evaluations
Inspect facilities for cleanliness
Determine nutritional value of foods
Evaluate quality of food, food ingredients, or beverages
Determine nutritional value of menus and recipes
Evaluate minimum commercial or residential insulation requirements
Evaluate construction quality
Evaluate material specifications
Evaluate potential problems in home or work environments of clients
Evaluate client progress against measurable goals

Getting Information

Interpret information from diagrams, blueprints, schematics, or technical drawings
Investigate customer complaints
Read operating, service, or repair manuals
Review work orders or schedules to determine operations or procedures
Collect personal information
Review installation, maintenance, or repair codes and specifications
Review installation, maintenance, or repair work orders
Collect information about clients
Review construction, extraction, or mining related work orders
Review construction blueprints or specifications to determine work requirements
Review transportation related codes and specifications
Review schedules to obtain cargo loading information
Review transportation, shipping, or material moving work orders
Review traffic routing or control plans
Review food services related work orders
Obtain individual dietary histories to plan nutritional programs
Determine customer needs
Review travel rate schedules
Identify interrelationships among social statistics or indicators
Identify interrelationships among individuals or social groups
Locate procurement sources for goods or services
Review maps to determine location or routes
Interview clients to gather information about their backgrounds, therapy needs, or progress
Gather customer or product information to determine customer needs
Review insurance policies to determine appropriate coverage
Gather information about how to prepare food
Gather information in order to provide services to clients
Research social issues

Provide Consultation and Advice to Others

Recommend improvements to work methods, procedures, or products
Counsel clients regarding personal issues or problems
Help clients get needed services or resources
Match clients to public or community services
Advise others on community or social services issues
Refer patients or clients to community services or resources
Advise clients or community groups on health issues
Refer individuals to educational or work programs
Counsel clients or patients regarding substance abuse issues
Provide furnishing recommendations
Arrange physical or mental health services for clients
Provide counsel, comfort, or encouragement to individuals or families
Advise others on human resources situations and issues
Provide advice regarding program quality or effectiveness
Counsel family members of clients or patients
Advise customers on the use of products or services
Counsel people regarding grief situations
Refer candidates to government services or resources
Recommend alterations in construction or specifications
Recommend measures to physically protect employees
Provide electronic equipment recommendations
Provide marital advice or counseling
Advise retail dealers on sales promotion techniques
Intervene in crisis situations to assist clients

Documenting/Recording Information

Maintain personnel records
Record client's personal data
Maintain equipment service or repair records
Record production data
Record personnel information
Maintain operational records, files, or reports
Maintain social service program records
Maintain customer and account records
Document operational activities
Maintain transportation related repair or maintenance records
Maintain insurance records
Maintain training records
Maintain educational records
Record geological data
Record operational or environmental data
Maintain file of job openings
Maintain job descriptions
Maintain transportation records
Prepare reports detailing student activities or performance
Maintain record of expenses
Maintain call logs or records
Maintain sales records

Scheduling Work and Activities

Schedule employee work hours
Arrange delivery schedules
Schedule meetings or events
Develop maintenance schedules
Schedule facility or property maintenance
Schedule meeting facilities
Arrange facility schedules
Schedule individual, group, or organizational training
Schedule air or surface pickup, delivery, or distribution of product
Schedule production work to meet deadlines
Schedule product or material transportation
Arrange maintenance activities
Maintain appointment calendar
Schedule recreational activities
Schedule real estate closings

Inspecting Equipment, Structures, or Material

Inspect facilities, equipment, or supplies to ensure conformance to food related or personal service standards
Inspect facilities or equipment for regulatory or hazard compliance concerns
Inspect property for condition, damage, or deterioration
Inspect facilities to determine repair or replacement needs
Inspect materials or equipment to determine need for repair or replacement
Perform safety inspection related to an installation, maintenance, or repair
Monitor administrative compliance with regulations or standards
Inspect sewer, drain, or water main pipe joints to detect leaks or verify alignment or fit
Perform construction related safety inspection
Perform transportation or shipping related safety inspection
Inspect facilities to ensure compliance with transportation related standards
Ensure equipment is operating to prescribed standards
Test vehicle computer processors to detect malfunctions
Operate vehicle engine electrical systems test equipment
Operate engine emission testing equipment
Test electrical or electronic wiring or fixtures
Test operation of malfunctioning machinery
Test electrical or electronic systems or equipment
Inspect installation, maintenance, or repair machinery or equipment
Inspect mechanical systems to determine if they are operating properly
Inspect equipment or tools to be used in construction or excavation
Inspect transportation or shipping related machinery or equipment
Test performance of electrical, electronic, mechanical, or integrated systems or equipment
Test mechanical products or equipment
Inspect production equipment

Performing for or Working Directly with the Public

Provide customer service
Resolve customer or public complaints or problems
Assist workers to resolve work problems
Greet customers, guests, visitors, or passengers
Provide assistance or direction to customers
Respond to customer problems or complaints
Discuss food or beverage issues with customers to resolve complaints and ensure satisfaction
Provide personal services to guests or patrons
Assist customers with seating arrangements
Assist patrons with food or wine selections

Communicating with Supervisors, Peers, or Subordinates

Respond to employee concerns
Discuss problems with customers or users
Conduct meetings with clients and customers
Respond to concerns from parents and students
Resolve academic learning or discipline problems
Collaborate with other professionals to develop education or assistance programs
Discuss issues or concerns with sales personnel
Conduct staff or co-worker meetings
Discuss project details with construction or extraction personnel
Resolve behavioral problems in educational settings
Report physical or emotional abuse

Handling and Moving Objects

Place food on dishes or trays or in takeout bags
Operate food production and preparation equipment
Prepare beverages for clients or customers
Perform food preparation duties
Prepare appetizers, salads, or cold dishes
Cut cooked or raw foods
Distribute food to wait staff to serve customers
Prepare food products by hand through shaping, kneading, or rolling
Assist chefs or caterers with food or drink preparation

Real-Time Job Posting Statistics

Booster Skills & Certifications

Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.

Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.

Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.

Skill or Certification Certi - fication Hard to Fill Expensive to Fill
Supervisory Skills
Product Knowledge
Talent Management
Description and Demonstration of Products
Quality Management
Store Operations
Retail Sales
Business Planning

Department of Workforce Development Resources