Receptionists and Information Clerks:

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Also includes

About the Job

Indiana Average Salary $27,660.00
Average Time to Fill 26 days
Typical Education Post-secondary certificate or some college courses
Typical Experience Over 1 year, up to and including 2 years
10 Year Projected Openings (2016-2026) 26,339
10 Year Expected Percentage Change (2016-2026) 0.55 %

For more information on the new projection methodology, visit Hoosiers by the Numbers .

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Skills Profile

Essential (Soft) Skills

Essential Skills to Employers

Written Communication
Resource Allocation
Oral Communication
Following Directions
Attention to Detail
Customer Service
Time Management
Critical Thinking
Information Gathering
Technology and Tool Usage
Numerical and Arithmetic Application
Conflict Management
Work Ethic

Top Job Duties and Responsibilities

Performing Administrative Activities

Index information resources
Take messages, notes, shorthand, and dictation
Transcribe spoken or written information
Prepare business correspondence
Answer questions from customers or the public
Process payroll documents, records, or checks
Process individual, group, or organizational invoices
Process customer transactions
File documents, records, or related materials
Perform administrative or clerical duties such as typing, accepting orders, or sorting mail
Date stamp messages, mail, or other information
Deliver items such as mail, messages, records, or files
Send information, materials or documentation
Provide Notary service
File documents in court or with the proper agency division
Process account invoices
Issue identification documents to employees, members, or visitors
Provide clerical assistance to customers or patients

Scheduling Work and Activities

Develop travel itinerary
Arrange teleconference calls
Schedule appointments
Schedule recreational activities
Maintain appointment calendar
Make travel reservations
Schedule production work to meet deadlines
Schedule meetings or events
Schedule individual, group, or organizational training
Schedule meeting facilities

Processing Information

Maintain balance sheets
Organize legal information or records
Compile information for court cases
Record historical information
Compute payment schedules
Reconcile financial records
Calculate rates for organization's products or services
Balance cash register
Sort mail letters or packages by hand

Real-Time Job Posting Statistics

Booster Skills & Certifications

Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.

Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.

Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.

Skill or Certification Certi - fication Hard to Fill Expensive to Fill
Customer Billing
Cold Calling

Department of Workforce Development Resources